Are We a Good Fit?

Our Vaccine Policy follows the schedule outlined by the Centers for Disease Control and Prevention (CDC) and the American Academy of Pediatrics (AAP). If you would like to discuss an alternative plan, please speak with your child's provider.

We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a green snotty nose with antibiotics.

We do not routinely prescribe antibiotics over the phone as we do not believe that is good medicine. We will prescribe an antibiotic when we believe it is an appropriate treatment.

We work hard to provide comprehensive medical care and serve as your medical home. To that end, we expect that you contact our office FIRST before seeking specialty care, or heading to another provider for urgent care. We want to be involved in either providing care in our office where appropriate, or referring you to the most appropriate specialist and helping to coordinate your care.

Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we may stay informed and have the most up-to-date information in your child's medical record.

Our practice prides itself on efficiency through use of technology. You will be encouraged to consult our website, register for and use our patient portal, and effectively use automated reminders for appointments and for routine care/immunizations that are due.

We make every effort to meet the needs of our patients, offering both routine well visits and same day sick visit appointments.

We also offer walk-in appointments. However scheduled appointments are always prioritized over over walk-in appointments. So if you walk-in, just know that you may have to wait a little longer and you won't necessarily get to see your primary care provider. You will be seen by the next available provider. 

To ensure we provided you with the most efficient care we highly recommend you call ahead to schedule an appointment. 

As always our walk-in appointments are available for your convenience for Urgent Concerns and are great for colds, fevers, stitches, or broken bones. However, appointments are still needed for Well Care, Behavior Concerns, and Chronic Issues.

We have a physician on call 24/7/365. When our office is closed overnight and you have an urgent issue that cannot wait until morning, you can call our main number and the provider on-call will give you advice regarding your child's problem.

You may wish to check the "Is Your Child Sick?" section of our website for helpful information before using this service. Read more about After Hours care.

Make sure we participate with your insurance plan. 

It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays at the time of service.

Our billing staff will do their best to assist you with insurance questions; however, If you have questions about your coverage, it is best check with your specific insurance company. Our front desk staff won't always have the answers regarding insurance and we don't always have a member from our billing team available. So it is very important that you know your insurance ahead of time. 

Our office does not want you to be surprised by a bill, but must always bill your health plan based on federal guidelines and the actual services provided.

Please read our Financial Policy for more information regarding insurance.

Insurance copays are expected to be paid at the time of service. If you are unable to comply, you must speak with the billing department prior to the visit to set up a payment plan.

For acute care, call the office to speak with triage staff, who will listen to your concerns and schedule an appointment for you. Sometimes an appointment may not be needed, and staff will advise you regarding your issue, or check with the physician and call you back.

If our nurse is on with another caller, you will be asked to leave a message and you will receive a return call as soon as they are able. 

For well visits, call our routine appointment line. Well visits may be scheduled up to 6 months in advance. You will receive a phone call from one of our admin when your child is due for their next well visit. However, we always recommend scheduling your childs next well check when you are in our office if you are able to.

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable.

As a courtesy, we will remind you of your upcoming appointments via phone/text message/email.

We ask that you arrive 5 minutes before your scheduled appointment time. We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive late for your appointment and there isn't time for the provider to still see you. We want to be able to provide your child with the most proficient care possible, therefore if you are late that gives the provider less time to see your child and you less time to ask questions. 

Missed Appointments: Broken appointments represent a cost to us, and it takes a spot away from other patients who could have been seen in the time set aside for you. We request 24 hours notice for cancellation of appointments. We have a No-Show policy that allows for three no-shows and then we will send you a dismissal letter from our practice. We understand when emergencies come up and we understand if you no longer need an appointment. However, we always recommend that you communicate with us so that we can make sure to document it correctly.